Help

HOW CAN WE HELP?

From choosing a piece to receiving it at your door, we want every DaiDai experience to feel considered and personal.

Find information below about shipping, care, returns and your order. If you still need help, email us at hello@daidaiceramics.com. We typically respond within 24–48 hours.

SHIPPING & DELIVERY

We currently ship within the United States. Broader international shipping coming soon!

Complimentary standard shipping is available on U.S. orders of $140 or more.

Orders below $140 will have shipping calculated at checkout.

Because ceramics require careful packing, every order is prepared with protection in mind before beginning its journey to you.

RETURNS & EXCHANGES

Many DAIDAI pieces are unique or available in very limited quantities. For this reason, we generally do not accept returns or exchanges for change of mind.

If something about your order is not as expected, however, please contact us. We review concerns individually and will always make a reasonable effort to take care of your experience when appropriate.

CARE GUIDE

Our ceramics are selected to be lived with and enjoyed.

Care instructions may differ depending on the technique, glaze and finish, so please refer to the individual product page for product-specific guidance.

DAMAGED ORDERS

Ceramics are fragile by nature, and despite careful packaging, damage can occasionally occur in transit.

If your piece arrives damaged, contact us promptly with your order number and clear photographs of the item and packaging.

We will evaluate the condition and provide an appropriate resolution. If the piece can no longer reasonably be used or displayed, we will provide a full refund, including the original shipping charge.