Many DAIDAI pieces are individually made, one of a kind, or available only in very limited quantities. We therefore generally do not accept returns or exchanges for change of mind.
We encourage you to review the product photographs, description and dimensions carefully before placing your order.
IF SOMETHING ISN'T RIGHT
We still want you to feel good about your DAIDAI experience.
If there is a meaningful issue with your order, contact us at hello@daidaiceramics.com within 7 days of delivery and explain the situation. Requests are reviewed individually, and an approved return must be authorized by DAIDAI before being shipped back.
RETURN SHIPPING
For approved returns, the item(s) must still be in original condition and available for sales.
- If the original order qualified for complimentary shipping, return shipping is the customer's responsibility.
- If the customer paid shipping on the original order, DAIDAI will cover the approved return shipping.
Items must be returned safely packaged and in the condition agreed upon when the return was authorized. Please take a picture of the item(s) before being shipped back.
DAMAGED ITEMS
Shipping damage is handled separately from ordinary returns.
If an item arrives damaged, contact us with photographic evidence of both the product and packaging. Depending on the severity of the damage, we will determine an appropriate resolution.
If the piece can no longer reasonably be used or displayed, we will issue a full refund, including the original shipping charge.